Marketing Mouse

WordPress Website Maintenance Packages and Support

Need help with your WordPress website? Whether you need a quick fix today or a monthly maintenance plan, we can help you. Our support services are designed to keep your site updated, secure and fast.

Need WordPress help now?

We’re here to help, even out of hours. Our one-time fix costs just £60 and our WordPress support team will have your website fixed within 1 to 24 hours or get your money back.

Looking for ongoing WordPress support services?

We offer a range of WordPress maintenance and support plans to suit all budgets and needs. From small personal websites to large WooCommerce stores.

Prefer to book a call to speak with us?

Have questions? Call us on 01992 236 069 or book a free consultation video call with us to find out more.

Our WordPress maintenance plans start at just £25 per month and includes:

Daily cloud backups

Backups are essential for WordPress website management. Our daily cloud backups will keep your website safe and secure, even in the event of a disaster. You can choose to store your backups on servers in the EU or US.

Safe WordPress core updates

We use safe update technology to keep your WordPress website up to date and secure. This includes backing up your site, testing the update, taking screenshots, and automatically rolling back if there are any problems.

Weekly plugin and theme updates

We safely update your WordPress plugins and themes every Sunday at midnight. Each Monday, you will receive a weekly report with a list of the updated plugins. This service ensures that your website is always up to date with the latest security and performance improvements.

24/7 Uptime monitor

Our uptime monitor will keep an eye on your website 24 hours a day, 7 days a week. We check your website every 60 seconds to make sure it’s up and running. If your website goes offline, we’ll notify you immediately and work with you to get it back online as quickly as possible.

Performance monitoring

A slow website is bad for SEO and will hurt your business. We monitor your website’s speed and performance every day using Google PageSpeed and Yahoo! YSlow rulesets. We then present your daily scores in your weekly WordPress website report.

Peace of mind with daily security scans

Our daily security scans will keep your WordPress website clean and free from security vulnerabilities. We’ll detect malware, blacklisting, and other threats so you can stay one step ahead of hackers. Your scan results will be presented in your weekly report.

Weekly website report

Every Monday, or a different day if you prefer, we’ll send you a weekly report with information about your website’s performance, security, uptime, backups, and visitors.

Upgrade your package for extra speed, security and monthly WordPress support

WordPress support hours and ticket dashboard

Choose a WordPress package that includes support hours and you can get help from our expert team whenever you need it. We can fix errors found in your weekly report, post new content,create new pages and help with repetitive tasks.

Page speed and performance optimisation

Great for SEO and customer experience. Our WordPress speed and optimisation services will make your site fly. We’ll use a variety of techniques to improve your website’s loading speed, including caching, minification, lazy loading, image compression, and more.

Secure your WordPress website

We offer a security setup and monitoring service that can help you to keep your WordPress website safe and secure. We’ll secure your website against common exploits, apply best security practices, harden your login security, and provide you with post-hack options.

Smart WAF + CDN for WordPress

Enhanced security and extra speed for your website. Our Smart Website Application Firewall (WAF)  blocks malicious traffic, including SQL injection, cross-site scripting (XSS), and denial-of-service (DoS) attacks. Our Content Delivery Network (CDN) delivers your website’s content from servers that are located closer to your visitors.

Add cloud hosting to your WordPress package - From £10 a month

Powered by Google

We use the Google Cloud Platform to host our websites because it is reliable, fast, and sustainable. Google Cloud Platform uses multiple redundancies to ensure that your website is always available, and it has one of the fastest and most powerful networks in the world. Google Cloud Platform is also committed to sustainability and matches 100% of the energy consumed by their global operations with renewable energy.

Green-friendly hosting

We are proud to partner with Google Cloud, which is a leader in sustainability. Google has been carbon neutral since 2007, and they match all electricity consumed by their servers and offices with energy from renewable sources like wind and solar. We are confident that our data centers will be powered by 100% renewable energy in the near future.

High performance

We use a powerful caching technology to improve your website’s performance. We cache both static and dynamic content, and we also offer the option to switch on Memcached for database-driven sites. 

Our hosting offers the latest speed technologies, such as the newest PHP versions and the fastest compression algorithms. Including a custom PHP setup that cuts the TTFB (time to first byte) and makes the overall resource usage more efficient. 

Our MySQL setup allows for a large number of requests to be processed simultaneously and masterfully handles heavy queries, so that your websites load quickly even under high load.

WordPress Website Maintenance Packages

WordPress Maintenance Only

£ 25
99
Monthly*
  • *paid quarterly. 10% discount on annual plans.
  • No support time
  • Daily cloud backups
  • Safe WordPress core updates
  • Weekly plugin and theme updates
  • 24/7 uptime monitor
  • Performance monitoring
  • Daily security scans
  • Weekly website report
  • Add cloud hosting - £30 per month

Speed, Security and Support

£ 59
99
Monthly*
  • *paid quarterly. 10% discount on annual plans.
  • 1 hour website support
  • Daily cloud backups
  • Safe WordPress core updates
  • Weekly plugin and theme updates
  • 24/7 uptime monitor
  • Performance monitoring
  • Daily security scans
  • Weekly website report
  • Page speed and performance optimisation
  • Secure your WordPress website
  • Smart WAF + CDN for WordPress
  • Add cloud hosting - £10 per month

Speed, Security and Extra Support

£ 159
99
Monthly*
  • *paid quarterly. 10% discount on annual plans.
  • 4 hour website support
  • Daily cloud backups
  • Safe WordPress core updates
  • Weekly plugin and theme updates
  • 24/7 uptime monitor
  • Performance monitoring
  • Daily security scans
  • Weekly website report
  • Page speed and performance optimisation
  • Secure your WordPress website
  • Smart WAF + CDN for WordPress
  • Add cloud hosting - £10 per month
Popular

Speed, Security and Ultra Support

£ 259
99
Monthly*
  • *paid quarterly. 10% discount on annual plans.
  • 8 hour website support
  • Daily cloud backups
  • Safe WordPress core updates
  • Weekly plugin and theme updates
  • 24/7 uptime monitor
  • Performance monitoring
  • Daily security scans
  • Weekly website report
  • Page speed and performance optimisation
  • Secure your WordPress website
  • Smart WAF + CDN for WordPress
  • Add cloud hosting - £10 per month

Start your plan with us

Need a one-time fix?

We’re at your service around the clock. Our one-time solution is priced at only £60, and our dedicated WordPress support team will either resolve your website issues within 1 to 24 hours or provide you with a full refund.

Why choose Marketing Mouse?

Marketing Mouse is a UK-based digital marketing agency in Hertford, Hertfordshire. Being a leading marketing agency with an expert WordPress development team allows us to combine the technical knowledge needed to run a fast and efficient website, together with the core marketing values to ensure your website is on brand and meets the quality your customers expect.

Our core services include website building, SEO and online advertising. We’re experts in digital marketing, so who better than us to manage your WordPress website. Have peace of mind that your website is in safe hands with an expert team who understand its importance.

You can see from our reviews that our clients love our approach. Our services were created with an ethos of success, honesty, spirit and quality – the four pillars of what we believe makes great working relationships and campaigns that meet objectives.

Success

We don’t lose sight of the objective

Honesty

So critical to working together with trust

Spirit

Professional, tenacious and harmonious

Quality

We pride ourselves on high quality work

Frequently asked questions

Our website maintenance packages include a variety of services to help you keep your website up and running smoothly.

  • Daily cloud backups: We back up your website daily to the cloud, so you can restore it quickly if anything goes wrong.
  • Safe updates: We update your WordPress core, plugins, and themes regularly to keep them secure and up-to-date.
  • 24/7 monitoring: We monitor your website 24/7 for any signs of trouble, so we can fix problems before they impact your visitors.
  • Performance monitoring: We monitor your website’s performance to ensure that it is loading quickly and efficiently.
  • Security scans: We scan your website regularly for malware and other security threats.

 

Upgraded plans include:

  • WordPress speed and security optimisation: We optimise your website for speed and security, using a variety of techniques.
  • WAF and CDN: We use a WAF (Web Application Firewall) and CDN (Content Delivery Network) to further improve your website’s security and performance.
  • Access to our WordPress development team: You will have access to our WordPress development team, so you can get help with any WordPress-related issues.
  • Your own ticket dashboard: You will have your own ticket dashboard, so you can track the status of your support tickets and communicate with our support team.

Our monthly WordPress maintenance plans start from £25.99 a month and include daily cloud back ups, safe updates, 24/7 monitoring, performance monitoring and security scans. You can also upgrade your package to include extra speed, security and support from just £59.99 a month. 

Our largest WordPress care plan costs £259.99 a month and includes 8 hours of dedicated support a month. Additional hours can be purchased for just £45 per hour.

All of our plans are charged quarterly. Or you can pay annually for a 10% discount.

Marketing Mouse is a UK based digital marketing agency situated in Hertford town within Hertfordshire. Most of our team work here in the UK, but we do also work with developers across the globe. All suppliers sign an NDA and use our UK 2FA logins. We can work with you to ensure your data is secure and limit access as per your instructions.

Unfortunately we cannot allow our clients to build up hours and carry these over to future months. If we did this then there is a risk that our team could be overloaded and not produce the needed support to all clients. We do work in good spirit, so where possible we will allow time to run over if we have the resources available.

If you run out of WordPress support hours, you can purchase additional hours for £45-£60 per hour, depending on your WordPress plan. We will always strive to work in good faith and complete work within the allocated time, avoiding charges for small overuse of time.