Terms and Conditions

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Marketing Mouse and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Marketing Mouse. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Marketing Mouse takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Costs & Prices

All quotes/estimates are valid for 30 days from the date of submission.

Any quote/estimate may be subject to change should the client’s requirements change at any time.

Unless otherwise stated, photography, stock images, software costs, subscription costs will be charged extra and only with the written approval of the client.

If the contract or hourly price has not been fixed for the term of a contract, an hourly rate of £50 will apply. Additional hours will be agreed in writing between Marketing Mouse and the client.

Any estimates given by Marketing Mouse as to the time of completion or performance of its services (whether completion of the whole or a part of those services) shall be estimates only and time shall not be of the essence.

Any stated timescale is reliant upon the client providing all required information.


Marketing Mouse reserves the right to sub-contract the fulfilment of an order or any part thereof.

Should the Client supply text, artwork, images or any other information, Marketing Mouse is not obliged to edit, check or guarantee the correctness thereof in any way whatsoever, and the end product shall be made at the entire risk of the Client.

Marketing Mouse shall be indemnified by the Client in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent design or any other proprietary or personal rights contained in any material supplied by the Client. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

Invoices & Payment

Payment must be made no more than 28 days after date of invoice unless otherwise agreed in writing in advance.

All work remains copyrighted to Marketing Mouse until settlement of relevant fee account.

All payments must be in UK Pounds Sterling.

If Marketing Mouse incurs any costs as a result of the Client’s neglect or default, Marketing Mouse may charge those costs to the Client in addition to the proposal price.

When payment is overdue, Marketing Mouse may suspend work, service and/or delivery without notice and without prejudice to any other legal remedy until due payment has been made. Furthermore, any work started but incomplete may be suspended and payment therefore becomes immediately due and payable, notwithstanding anything expressed herein, and any monies in respect of.

Marketing Mouse may require payment in advance, or a deposit of at least 50% of the quote/estimate total prior to instigating work on an order, particularly but not limited to the following situations: new clients; clients with a poor payment history; large, lengthy or complex projects. Where a deposit is required, the balance shall be due upon completion of the work, unless otherwise agreed in writing in advance.

Force Majeure

Marketing Mouse shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Client may by written notice to Marketing Mouse elect ‘to terminate the contract and pay for work done and materials used’, but subject thereto shall otherwise accept delivery when available.

Information Provided by You

You warrant that the name, address and payment information provided when you place your order with Marketing Mouse will be correct and you agree to notify Marketing Mouse of any changes in the name, address and/or payment details.

You warrant that you possess the legal right and ability to enter into this Agreement and to use the Marketing Mouse’s services in accordance with this Agreement.



Both parties to this Agreement shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the other party, its employees, agents or subcontractors, and any other confidential information concerning the disclosing Party’s business or its products or its services which the receiving party may obtain. The receiving party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the receiving party’s obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the receiving party. This clause shall survive termination of the Agreement.